Please be aware that ALL SALES ARE FINAL NO REFUNDS Will Be ISSUED. It's also located in my policy upon checking out. Please leave your email and phone number while checking out for your reading. All readings are EST please schedule accordingly to your time frame. If I am unable to reach you I will reschedule you and notify you. My limit for rescheduling is three times. If you have any questions or concerns please send me a email and I will respond within 24 hours. Thank you!